The hotel offers amenities for your comfortable stay and unforgettable experiences
Fun for Kids!
“The waterslides were a hit with the kids, providing hours of entertainment while parents relaxed in the nearby hot tub.” view full review
Home Away From Home
“The 2-bedroom apartment felt like a cozy condo, complete with a kitchen that had all the essentials, making meal prep a breeze for our short stay.” view full review
Accessible Amenities
“The free parking was well-organized and made it easy for our group, especially with kids and a toddler in tow.” view full review
Spacious and Comfortable
“The loft rooms were impressively spacious, featuring multiple beds and a separate toilet upstairs, ensuring comfort for everyone in our group.” view full review
General
Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Air conditioning in public areas
Luggage storage
Ski storage
Lift
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Smoke detectors
Sports & Fitness
Fitness centre
Guest Parking
Kitchen
Services
Free city shuttle
Laundry
Dry cleaning
Tours/Ticket assistance
Newspaper service
Computer connection
Dining
Bar/ Lounge area
Picnic area/ Tables
Children
Paid babysitting/ Child services
Children's pool
Water slides
Children's play area
Spa & Leisure
Indoor swimming pool
Aqua park
Garden area
Barbeque grills
Sauna
Steam room
Room features
Air conditioning
Balcony
Ironing facilities
Bathroom
Bathtub
Hair dryer
Self-catering
Kitchen
Media
Television
Direct dial telephone
AM/FM alarm clock
Show more
Location
525 Tunnel Mountain Road,
Banff,
Canada,
T1L 1B2,
Alberta
Map view
street view
525 Tunnel Mountain Road,
Banff,
Canada,
T1L 1B2,
Alberta
City landmarks
Museum
Whyte Museum of the Canadian Rockies
2.3
km
Museum
Buffalo Nations Luxton Museum
2.2
km
Waterfall
Bow Falls
2.1
km
24km (15 miles) north of Banff
Lake Minnewanka
2.0
km
405 Spray Ave
Fairmont Banff Springs
2.5
km
Museum
Banff Park Museum National Historic Site
2.6
km
Museum
Cave and Basin National Historic Site
3.3
km
Gallery
Canada House Art Gallery
2.1
km
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
2.4
km
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
1.7
km
Buffalo St
Surprise Corner
2.0
km
Little Beehive
1.8
km
Improvement District No. 9
Tunnel Mountain Trail
1.5
km
Church
St. Paul's Presbyterian Church
1.7
km
Hoodoos Trail
750 m
Museum
The Historic Luxton Home Museum
1.7
km
Amusement Park
Banff Rotary Park
760 m
317 Banff Ave
Canadian Ski Museum West
1.7
km
Hawk Ave
Banff Off-Leash Dog Park
860 m
Whiskey Creek
870 m
Gallery
Willock & Sax Gallery
1.9
km
305 Squirrel Street Corner of Lynx & Squirrel Street
Saint Mary's Parish Banff
1.9
km
Gallery
All In The Wild Gallery
1.9
km
Gallery
About Canada
1.9
km
Church
Banff Park Church
1.1
km
Johnson Lake Road
Johnson Lake
2.0
km
Bourgeau Lake
2.0
km
Banff Avenue
Banff Avenue
2.9
km
Nearby
Tunnel Mountain Road
Douglas Fir Resort Waterslides & Pools
490 m
190 Tunnel Mountain Dr
Tunnel Mountain Trailhead
230 m
Restaurants
Cougar Pete's Restaurant & Lookout
450 m
Tunnel Mountain Rd Banff Hostel
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Cozy atmosphere
Great location
Attention to cleanliness
Distance from downtown
7.2/10
Very good
Rooms
7.0
Location
8.1
Service
7.0
Dining
7.2
Guest reviews
7.2/10
based on 9 reviews
7.5
7.5/10 based on 1321 reviews
Mary
United Kingdom,
April
2024
7.4/10
The hotel provided a mix of experiences. The rooms, while clean and well-stocked, were not what I expected. The service was top-notch with helpful staff, despite a minor issue with the sofa bed. The location was convenient with good amenities, although some draft issues were noticed. The dining options were satisfactory. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were clean and well-stocked but not as expected.
Service
8.0
The staff was very nice and helpful, although there was a minor issue with the sofa bed.
Location
8.0
The location was convenient with good amenities, but there were some draft issues.
Dining
7.0
The available dining options were satisfactory.
Facilities
7.0
The facilities offered met our basic needs.
Natalie
United Kingdom,
April
2024
7.6/10
The hotel is a welcoming spot for families with children, offering a quiet atmosphere, a lovely terrace, and a magnificent view of the wood. The service is helpful and friendly, but some staff members could be more informative. The location is ideal for those seeking a warm place to relax in colder weather, although it is a bit of a walk to the town center. The dining experience is convenient for hikers, but there could be more variety in the breakfast options.
Rooms
8.0
I enjoyed the quiet ambiance of the rooms, perfect for families with children. The terrace and view added a nice touch to the unit.
Service
8.0
The staff went out of their way to accommodate our needs, allowing us to change units and providing extra blankets. They were friendly and helpful overall, enhancing our stay.
Location
7.0
The hotel's location was great for staying warm during unexpected cold weather, although a bit of a distance from the town center.
Dining
7.0
The dining service was convenient for hikes with options for packing lunches, but a bit limited in variety for breakfast.
Facilities
8.0
The hotel offers great facilities for families, with amenities that cater well to children and hikers.
Max
United States,
March
2024
7.0/10
The hotel was a mixed experience. While the rooms needed some freshening up and were not ready on time, the location was great with convenient amenities nearby. The service was a mix of unhelpful and attentive staff. The dining options were included but limited. Overall, a decent stay with room for improvement.
Rooms
6.0
Upon arrival, our room had a fusty smell and was a bit dark, needing some refreshing. It was advertised to accommodate 4 adults and a kid.
Service
7.0
The service was a mixed bag; some staff members were unhelpful, while others were professional, courteous, and attentive to our needs.
Location
8.0
The hotel's location was a bit far but still within walking distance to town. It was off the beaten path, offering a nice, quiet atmosphere with access to essential local amenities.
Dining
7.0
The dining options included some organic vegetables and were satisfactory but not extensive.
Facilities
7.0
The facilities were adequate, with some technology shortfalls but overall functional for our needs.
David
United Kingdom,
January
2024
8.0/10
My stay at the hotel was fantastic! The rooms were incredibly clean and comfortable, and James truly went above and beyond in ensuring our satisfaction. We will definitely choose this hotel again on our next visit to Banff. However, there were some issues with rudeness from staff at times, which was a bit disappointing. The location was great, very close to downtown and hiking areas, providing a comfortable and quiet environment. The dining options were satisfactory, especially for packing lunches for hikes, although there were some missed opportunities to enhance the experience. Overall, a pleasant stay with a few minor hiccups.
Rooms
9.0
The room felt like a cozy studio apartment with great amenities like a stove, decent-sized fridge, and microwave. It was almost spotless, one of the cleanest I've experienced.
Service
7.0
The service was generally pleasant and welcoming, matching our previous experience. However, there were times when the staff fell short of expectations, with a lack of good problem-solving. It's important to note that this was on a busy Saturday in Banff.
Location
9.0
The enclosed location shielded us from the wind and noise, making it comfortable and relaxing. Being close to downtown and hiking areas was a big plus, and the surroundings were serene despite a few light bulbs being out.
Dining
7.0
The dining options, especially for making packed lunches for hikes, were convenient. While they were satisfactory, there could have been more variety and enhancement for a better experience.
Facilities
8.0
The facilities offered, like dry cleaning, laundry, free city shuttle, and more, added value to our stay. They could improve on providing a wider range of services.
Billy
United States,
November
2023
5.0/10
My stay at the hotel was okay but had its drawbacks. The rooms were quite outdated and shabby, with chunks out of the woodwork and holes in the sofa. The service left something to be desired as the staff were not very friendly or accommodating. However, the location was convenient with easy access to town and hiking trails, although the lower unit was chilly. The dining options were limited, and the facilities were standard.
Rooms
5.0
The rooms were very dark, outdated, and shabby, with chunks out of the woodwork and holes in the sofa.
Service
5.0
The service was lacking as the staff were not very welcoming or helpful.
Location
7.0
The location was convenient with access to town and hiking trails. However, the lower unit was chilly.
Dining
5.0
The breakfast options were limited, forcing me to venture into town for a better meal.
Facilities
6.0
The facilities were standard with no standout amenities.
Catherine
United Kingdom,
September
2023
8.0/10
The hotel offered clean and comfortable rooms with self-service amenities but appeared a little tired and dated. The staff, while pleasant, seemed a little stressed at times. The location was great for families with a short drive to the city center and a beautiful mountain view. The dining options were good, especially with locally caught fish, but some improvements could be made. Overall, it's a decent choice at a good value for your money.
Rooms
8.0
The rooms were clean and comfortable, providing everything needed for self-service.
Service
7.0
The staff were welcoming and pleasant, but appeared a bit stressed at times.
Location
9.0
The location was ideal for families with convenient access to the city center and a lovely mountain view.
Dining
8.0
The dining options included locally caught fish, enhancing the overall experience.
Facilities
8.0
The hotel offers a good range of facilities suitable for a comfortable stay.
Seth
United States,
September
2023
8.2/10
The hotel had charming old-fashioned rooms with a fireplace, providing a clean and quiet stay with a well-supplied kitchen. The service was friendly and attentive, going the extra mile to ensure a pleasant experience. The location offered easy access to downtown Banff while maintaining a peaceful atmosphere. The dining experience included delicious complimentary breakfast options. Although the rooms may need a refresh, the overall value for money was great.
Rooms
7.0
The rooms were old-fashioned but attractive, featuring a fireplace and a well-supplied kitchen.
Service
9.0
The staff looked after us well and were friendly and helpful.
Location
8.0
The hotel's location was nice, with easy access to downtown Banff while being away from the hustle and bustle.
Dining
9.0
The hotel provided delicious complimentary breakfast options, making it convenient for guests.
Facilities
8.0
The hotel offered all the essential facilities for a comfortable stay.
Richard
United Kingdom,
August
2023
7.8/10
The hotel has a rustic feel and overlooks the woodland and mountains, offering a cozy atmosphere with a small kitchenette and a nice-sized bathroom. The service was great, with attentive staff, but some areas needed a bit more attention to cleanliness. The location is superb for those seeking a quiet retreat with easy access to the mountain. The dining options were satisfactory, especially with included meals on certain weekends. Overall, a comfortable stay with value for money.
Rooms
8.0
The rooms have a charming, rustic feel and overlook the woodland and mountains, providing a cozy atmosphere with all necessary amenities.
Service
7.0
The service was attentive and welcoming, with staff going the extra mile to accommodate requests, although some cleanliness details were overlooked.
Location
9.0
The hotel is ideally situated a bit off the main street, offering a quiet and peaceful environment close to the mountain, though a bit far from downtown.
Dining
7.0
The dining experience was satisfactory, especially with included meals on select weekends, providing convenience for guests.
Facilities
8.0
The facilities, including dry cleaning, laundry services, and free city shuttle, enhance the overall guest experience.
Cozy atmosphere
Attention to cleanliness
Jack
United Kingdom,
June
2023
7.4/10
The hotel is conveniently located, quiet, and close to the mountain, offering a great setting for a family vacation in Banff. The rooms were not as expected, smaller than booked, and lacking some requested amenities. The service was friendly but lacked proactive problem-solving. The dining experience was enjoyable, especially when included in the room rate. The location offers wonderful views of the forest and mountains but may require improvements in cleanliness.
Rooms
6.0
The rooms were not as booked, smaller and missing requested amenities.
Service
7.0
The service was friendly but reactive, lacking proactive solutions.
Location
8.0
The location is convenient for a family vacation in Banff with beautiful views.
Dining
8.0
The dining experience was enjoyable, especially when included in the room rate.
Facilities
8.0
The hotel offers a range of facilities suitable for families.
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